Support

Last updated 3 November 2026

We're here to help job seekers and employers.

Contact us

• Email: support@jobmattic.com
• Employer verification and enterprise plans: employers@jobmattic.com
• Privacy requests: privacy@jobmattic.com

Common questions

I didn't get my sign-in PIN. Check spam, wait a minute and ask for a new PIN. A PIN expires after 10 minutes, and only the newest one works.

My phone and the website show different things. Pull to refresh in the app. Changes normally appear on every device within a second.

Can I withdraw and get a refund? If you live in the EU, the EEA or the UK and subscribed as a job seeker, yes: within 14 days of first subscribing, tap Withdraw in Plans & billing. Your plan ends at once and we refund what you paid minus the days you used, to your Malaleem account.

How do I cancel my plan? Go to Plans & billing and tap Cancel plan (or cancel the JobMattic subscription in your Malaleem app). It keeps working until the end of the month you've paid for, then ends. The current month isn't refunded.

How do I delete my account? Go to Settings, then Delete account.