Terms of Service

Last updated 3 November 2026

Your account

One JobMattic account works on the web and in the JobMattic apps for iOS and Android. There are no passwords: you sign in with an email PIN, a magic link, a passkey, or the PIN, pattern, Face ID or fingerprint you set up on your own phone. Keep access to your email and devices secure.

Using JobMattic

• Post only real jobs and apply only with accurate information about yourself.
• Don't use JobMattic to discriminate, harass, spam or collect people's data for other purposes.
• Employers are responsible for their hiring decisions and for complying with employment law.

Payments

Paid plans are paid from your own Malaleem account, which you connect to JobMattic. A plan renews automatically every month, at the price you subscribed at, until you cancel it.

• Cancel any time in the app or on the website, or in your Malaleem app. Your plan keeps working until the end of the month you have paid for, and then stops.
• Payments already made, including the current month, are not refunded, except under the right of withdrawal below or where the law of your country requires it.
• If a renewal fails (for example, not enough money in your Malaleem wallet), we try again each day for up to three days; your plan keeps working meanwhile. After that the plan ends.
• Choosing another plan starts it at once; your previous plan ends then, without a refund.
• Disconnecting your Malaleem account stops future renewals: your plan runs to the end of its month.

Right of withdrawal (consumers in the EU, the EEA and the UK)

If you live in the European Union, the European Economic Area or the United Kingdom and subscribe to a job-seeker plan as a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day you first subscribed.

When you subscribe you ask us to start your plan straight away, during the withdrawal period. If you then withdraw, we refund what you paid minus an amount in proportion to the days your plan was running, no later than 14 days after we receive your withdrawal, to the Malaleem account you paid from. There is no other charge.

To withdraw, use Withdraw in Plans & billing (in the app or on the website), or send us a clear statement of your decision, for example by email to support@jobmattic.com from the email address of your account. You may use the model withdrawal form below, but you don't have to. To meet the deadline, it is enough to send your withdrawal before the 14 days have passed.

Model withdrawal form — To JobMattic, support@jobmattic.com: I hereby give notice that I withdraw from my contract for the following service: [plan name], subscribed on [date]. Name: [your name]. Account email: [your email]. Date: [today's date].

The right of withdrawal applies to your first subscription to a plan, not to its later monthly renewals, and not to plans bought by businesses, organisations or staffing agencies for business use.

Partner services

Identity verification is provided by Authpermit, calls and SMS by Telenaas, maps by Guidermaps and legal information by Incredible Attorneys. Legal information on JobMattic is not legal advice.

Ending your account

You can delete your account at any time from Settings. We may suspend accounts that break these terms.

Contact

Questions about these terms: legal@jobmattic.com.